Evaluasi Layanan Broadband Campus Dengan Menggunakan Framework Cobit 4.1
ABSTRACT: Broadband campus is a high speed internet
service with high transfer rate that implemented within the campus area. The
sole purpose of this service is to optimize the internet network in certain
area that is still lack of a high speed internet connection. This paper will
ellaborate more on the evaluation of certain ongoing broadband campus service
at Mahasaraswati University in Denpasar by using COBIT 4.1 Framework. This
evaluation is intended to enhance the user effectiveness through existing services.
This evaluation was conducted through certain mini-survey by using the
broadband campus IT service by examining the university students satisfaction
through series of interviews and questionnaires. The conclusion that was
inferred through the surveys is that the broadband services within the
university gain a subsequently low existing maturity level with 1.9 mark in the
COBIT Framework scale. One of the major reason of why the service acquire low
satisfaction level within the university is due the students in Mahasaraswati
University did not manage to optimize the broadband campus service in the first
place
Penulis: Fajar Tri Prabowo
Kode Jurnal: jptlisetrodd170023
