SISTEM INFORMASI IT-HELPDESK PADA UNIVERSITAS AMIKOM YOGYAKARTA BERBASIS WEB
ABSTRACT: IT Helpdesk is a
service unit that is responsible to help in overcoming the problems related to
the usage of ICT facilities at Universitas AMIKOM Yogyakarta. IT Helpdesk
provides some form of services that can be utilized by academic community at
Universitas AMIKOM Yogyakarta in usage of ICT services. This unit services
include installation, troubleshooting software, service and computer
maintenance. This research discusses about how information system development
for user, consumer and manajamen IT Helpdesk. IT Helpdesk of Universitas AMIKOM
Yogyakarta currently has an information system that includes the management of
user registration and financial data. However, there is no information systems
that provides detailed information from the consumer, which can be utilized by
consumers IT Helpdesk itself in tracking the services status. Additionally, the
current system has not been able to support management requirements in
monitoring and evaluating the performance of technicians. The results of the
research is a system that can provide information with a fast and accurate to
the consumer and management of IT Helpdesk.
Penulis: Ali Mustopa
Kode Jurnal: jptkomputerdd170197