Pengembangan Dan Implementasi Aplikasi Pencarian Lokasi Pelanggan Dan Penjadwalan Teknisi PT. Telkom Kandatel Pati Berbasis Android
Abstract: Telkom Group is the
only telecommunications company as well as telecommunications service providers
and the largest network in Indonesia. At this time the daily scheduling of
technicians and customers do not have a location search memadahi information
system. In some fields, the management is still done manually. Such as
scheduling repairs to the customer given to technicians only reports of damage
on the day yesterday so that customers in today's report will have to wait one
day plus also a technician who does not mengetehaui in detail the work area so
that slowing customer service. Development of information systems in this study
using the waterfall method. The waterfall model is composed of: requirements,
design, implementation, testing and maintenance. For the beginning of the
design, developers need observation or interviews to determine the needs of the
system that is being developed. Applications developed using CodeIgniter
framework. The results of this final project is an information system that can
meet the needs of PT. Telkom Kandatel Patis in managing daily scheduling
service technicians and search customer locations in accordance with existing
business processes.
Penulis: Tri Nor Ahfandi,
Rinta Kridalukmana
Kode Jurnal: jptkomputerdd160217
