Decision Support Model for User Submission Approval Energy Partners Candidate Using Profile Matching Method and Analytical Hierarchy Process
Abstract: In the field of
services, customer satisfaction is a very important factor and determine the
success of an enterprise. In the field of outsourcing, customer satisfaction
indicator is the labor required delivery in a timely manner and has a level of
quality in accordance with the terms proposed by the customer. To provide the
best talent to customers, team recruitment and selection must perform a series
of tests with a variety of methods to match the criteria of office given by the
user with the criteria owned candidates and in order to support growth in
graduation rates force a partner at the stage of user approval. For this
purpose, the authors conducted a study with the method of observation,
interviews, document reviews the candidate recruitment process, so as to
provide recommendations for candidates with the highest quality delivery to the
user at the stage of approval. The author put forward a model of decision
support that is supported by the method of profile matching and Analytical
Hierarchy Process (AHP) in problem solving. The final results of this study can
be used to support a decision in order to improve the effectiveness of the
delivery of quality candidates, increase customer satisfaction, lower costs and
improve gross operational margin of the company.
Keywords: Decision Support
Model, recruitment, outsourcing, Analytical Hierarchy Process, Profile Matching
Author: Moedjiono, Nia Rahma
Kurnianda, Aries Kusdaryono
Journal Code: jptinformatikagg160035
