SISTEM E-CRM PADA KLINIK TUMBUH KEMBANG ANAK INDIGROW
Abstract: Parents of children
with special needs generally face skepticism from within himself and rejection
from family or the environment when faced with the fact that their children are
special children. Therefore, they need environments where they can share with
each other so they are more powerful in supporting children to develop. Clinic
Indigrow as parents and school partners in developing the child optimally,
having a few problems relating to the operation of their services, the problems
are: The schedule consultation/evaluation by a doctor that often can not be
implemented because the doctor had to attend seminars abroad, oversee the
implementation of home programs, and also in providing education and support
for parents. With eCRM organization will be able to improve its services to
support parents. ECRM for Clinical Development Indigrow starting from the
analysis of internal factors and external, and then further analyzed using the
SWOT Matrix and Matrix IE to get an alternative strategy in accordance with
business conditions Indigrow Clinic. ECRM systems analysis and design were
calculated using Object Oriented Analysis and Design (OOA & D) and
documented with notations Unified Modeling Language (UML). In accordance with
the problems encountered in the initial research, analysis and design, the
focus is limited to the field of service. Results of the design is the eCRM
system that can be developed and utilized by the Clinic Indigrow to provide
more support to parents of patients.
Penulis: Henkie Ongowarsito,
Hesty Gitarani
Kode Jurnal: jptinformatikadd080058
