Rancang Bangun Aplikasi Penanganan Komplain Menggunakan Administrative Workflow System pada PT Petrokimia Gresik
Abstract: In running the
business process PT PetroKimia Gresik already use information technology (IT)
in the form of hardware and software are handled by the IT department. Problems
that occur in the use of hardware and software by other departments (external
unit) submitted a complaint to the IT department. Complaint handling process is
happening now is not well documented because there is no standardization of
document complaints, resulting in complaints data search takes a long time.
Also the head part and the external unit can not monitor the handling of
complaints. Based on these issues, then made the complaint handling
applications using administrative workflow system (AWS). AWS to run their
activities by providing information to the user through a notification that contains
instructions and comments about the activities to be done. The results showed
that the application of complaint handling can help IT departments, this can be
proved by the test results stating that the function can run 100% in accordance
with existing procedures. Then test the results obtained 86.95%. This means the
application to handle complaints can be declared fit for use.
Penulis: Afifuddin Muhajir
Kode Jurnal: jptinformatikadd160776
