Rancang Bangun Aplikasi Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap pada GRIU Graha Amerta Surabaya
Abstract: The need for health
every year have increased, it make hospitals have a competition to improved
their services. As same as GRIU Graha Amerta Surabaya, as governments
hospitals, it’s trying to gave the best service to compete with others. So that
the patient satisfaction becomes main focus. To improve patient satisfaction on
the service quality, the measurement of quality of services needs to be done.
To measuring the service quality purposed to get information about the
influence of service quality factors. The information will be used to
descission support management. To support the purpose of GRIU Graha Amerta
Surabaya, proposed an application to analysis influence of the service quality
on inpatients satisfaction. It will be applied multi linier regression method
to calculate and produce information the factors that influence and not
influence on the inpatients satisfactions.
Keywords: Application of
Service Quality Analysis, Inpatients Satisfaction, Multiple Linier Regression,
Customers Satisfaction
Penulis: Lintang Sekar Santi
Kode Jurnal: jptinformatikadd160823
