PERENCANAAN AVAILABILITY MANAGEMENT FOR IT SERVICE PADA PPTI STIKOM SURABAYA MENGGUNAKAN ITIL V3
Abstract: Development and
Application of Information Technology (PPTI) is part of Stikom Surabaya which
has an important role in ensuring the course of Systems and Information
Technology (STI) for each faculty. Complaints are facing is the PPTI still do
not have a mechanism to manage the availability of what services they have to provide
and improve. This led to the identification and measurement of actual
availability of IT services in Surabaya Stikom PPTI be less than the maximum in
the availability of supporting factors such as reliability, ease ofmaintenance,
and ease of repair. To overcome these problems and increase availability in
this study the use availability management of ITIL v3. In ITIL provided the
best guide how to manage and improve the performance of the service. The
process is done is part of the reactive and proactive activities activities.
From the thesis made, documents produced in the form of document availability
management along with policies, standards, and procedures for recovery for
availability.
Penulis: Rizki Cahyo Aji
Pratama
Kode Jurnal: jptinformatikadd160608
