PERANCANGAN TATA KELOLA TEKNOLOGI INFORMASI EVENT MANAGEMENT PADA LABORATORIUM KOMPUTER STMIK STIKOM SURABAYA
Abstract: Computer Laboratory
(Labkom) STMIK STIKOM Surabaya supported by the infrastructure of Information
Technology (IT) for running the business process servicesInformation Systems
and Information Technology (IS/IT). IT infrastructure can’t be separated ofan
event, such as the reduced capacity of the hard disk server, weakened network
speed, decreased of computer performances, and other events. The problem faced
Labkom is didn't have event management, so the impact on the delivery of IS/IT
services because they still find the user can’t access the website practicum,
can’t upload the result of practicum, some softwares can’t run well, and
another impacts. Based on these problems need an Event Management then
organized and managed so as to produce the Standard Operating Procedures (SOP).
This Event Management used by Labkom to prevent the impact of the event so that
IS/IT services can be delivered. The SOP design refers to the Policy of
Services IS/IT Labkom and ITIL V3 Service Operation phase, particularly on
Event Management process. The results of this research are five SOP, eight Work
Instructions, nine Work Records which serves to manage events, and Event
Management Guide which used as a reference in improving service of Labkom.
Kata kunci: Event Management,
IS/IT Services, Standard Operating Procedures (SOP), ITIL V3, Computer
Laboratory
Penulis: Sulistia Nofentri
Utami, Tutut Wurijanto
Kode Jurnal: jptinformatikadd160818
