PENERAPAN METODE KANO DALAM ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP PENEREPAN SISTEM INFORMASI AKADEMIK BERBASIS WEB
Abstract: Academic information
system is designed for data processing purposes academic. With the advanced
information technology academic process can be managed into useful information
in the Management college and decision making for top management in the college
environment. Academic information system can be presented in the form of a
website. Which contains features related to academic purposes. To see the
effectiveness of the use of the website needs to be held evaluation. Evaluation
can be done by measuring the level of user satisfaction to the features
presented. The level of satisfaction can be measured with Kano method. Kano
method is a method that aims to categorize the attributes of the products or
services based on how well the product or service is able to satisfy its
customers. This research is motivated by the use of web-based academic
information system at the FKIP of University Muhammadiyah West Sumatra that
does not satisfy the user. This study aimed to a) know how to Kano method in
the application of the method to measure the level of student satisfaction, b)
to determine student satisfaction toward web-based information systems academic
using Kano, c) evaluating the lack of information systems in accordance with
the needs of students, d) provide recommendations on UMSB management if there
is dissatisfaction of students to academic web-based information systems. The
results showed the level of satisfaction of students on the use of web-based
information system as follows. First, there are two features in the website are
in use is very satisfying for students. Secondly, six feature generates
satisfied at the level of the student as user. Third, two features used
students generate sufficient levels of satisfaction. Fourth, the features are
less satisfied at the level of usage by students
Keywords: students, Kano
method, feature, system information, the website, the level of satisfaction
Penulis: Ellbert Hutabri
Kode Jurnal: jptinformatikadd150839
