Audit Sistem dan Teknologi Informasi berdasarkan COBIT 4.1 pada IT Marketing & Trading (M&T) PT Pertamina (Persero) Marketing Operation Region V Surabaya
Abstract: PT Pertamina
(Persero) MOR V have responsibility for East java, Bali, NTT, NTB, and Timor
Leste areas. PT Pertamina (Persero) have division named IT Marketing and
Trading (M&T) MOR V Surabaya that have responsibility to watch availability
from 6 information and system technology services. IT M&T have problems
such as lateness of response to customer that cause lack of service. The effect
from this lack of service can reduce the rate of customer’s belief in IT MOR V
Surabaya. Solution from this problem is to do a system and technology
informationaudit that based on the previous audit from year 2014 with COBIT 4.1
framework. This researchhas 2 business goals, 6 IT goals, and 14 IT process.
Results obtained from ensure servicecontinuity and availability and improve
customer orientation and service business goals are 3,63 and in defined
position. This thing showed that the procedures have been standardized,documented,
communicated, and based on official practiced by the management. Results
obtained from this research were 56 findings and 27 recommendations.
Penulis: Antonia Ratna H.
Kode Jurnal: jptinformatikadd160762