ANALISIS PENGARUH WEBSITE STIKOM INSTITUTIONAL REPOSITORIES (SIR) PADA INSTITUT BISNIS DAN INFORMATIKA STIKOM SURABAYA
Abstract: STIKOM library has
four online services such as web one sir.stikom.edu, sir.stikom.edu is
institutional repository that contains information collection of scientific
papers related to the work of the academic society that is open to anyone.
Nevertheless website sir.stikom.edu now deemed less attractive academic faculty
and students STIKOM, even based on the results of interviews with the library
manager that the academic faculty and students STIKOM more like its old access
online services web digilib.stikom.edu. Based on these problems, then this final
project conducted a preliminary study to measure the quality of a website in
terms of enduser satisfaction and site visitors using WebQual, Of the
deployment of questionnaires conducted obtained a sample of 90 respondents.
Data from the questionnaire testing the variables with thevalidity and
reliability. Furthermore, the normality test data and test assumptions as a
condition for the implementation of the next step that multiple linear
regression. Based on the results of this test showed that the variable quality
of use (usability) with a coefficient of 0.266, the quality of information
(information quality) of 0.141, and the quality of interaction (interaction
quality) amounted to 0.196 positive and significant impact on customer
satisfaction (customer satisfaction) with a coefficient of determination
amounting to 0.611 which means WebQual contribution to customer satisfaction by
61%.
Penulis: Muchammad Rizqy
Riyono, Sulistiowati, Agus Dwi Churniawan
Kode Jurnal: jptinformatikadd160547
