ANALISIS PENGARUH KUALITAS WEBSITE TERHADAP KEPUASAN PENGGUNA PADA WEBSITE PERPUSTAKAAN INSTITUT BISNIS DAN INFORMATIKA STIKOM SURABAYA
Abstract: Library Institut
Bisnis dan Informatika Stikom Surabaya as part of Institu Bisnis dan Informatika
Stikom Surabaya utilizing website to provide information quickly and easily to
the user library. As long as this has not been done in the implementation of
evaluation about website quality based on perception en user as a feedback to
website management so that the user be satisfied against services.
Based on analysis problems of relation between website quality and
customer satisfaction. From dissemination of questionnaires conducted to end
user website retrieved samples as many as 70 respondents. Data from the results
questionnaire done testing variable with test validity andreliability. Next do
a test data and test normality assumption as a condition for the next step, namely
the multiple linear regression analysis.
The results of test are obtained that the variable include usability,
information quality and interaction quality a positive and significant effect
against customer satisfaction.
Penulis: Fajjrul Junaidi
Kode Jurnal: jptinformatikadd160752
