ANALISIS PENGARUH KUALITAS WEBSITE PERWALIAN INSTITUT BISNIS DAN INFORMATIKA STIKOM SURABAYA TERHADAP KEPUASAN PENGGUNA DENGAN MENGGUNAKAN METODE WEBQUAL 4.0
Abstract: Stikom Surabaya has
several websites and one of them is a Website Perwalian. Website Perwalian is
used by faculty and students to plan a schedule each semester. Website
Perwalian as a media source of information about class,schedule,courses deemed
to meet the information needs of students and guardian lecturers. Thisstudy was
conducted to evaluate website quality of its website based on the end user
satisfaction with thewebsite’s services that is measured using Webqual 4.0 and
identify important factors of performance whichshould be improved to meet the
satisfaction of end user of Website Perwalian. Based on a sample calculation of
this study and the obtained sample result is 94 respondents that will be
distributed questionnaires. Multiple linear regression is used to examine the
association of each dimension of Webqual 4.0 with user satisfaction. The most
significant impact is on the quality of interaction for satisfaction that is equal
to 28 %. This shows that the user satisfied if design Website Perwalian in
accordance with the need of users. Lowest influence is on variable Usability
Quality for User Satisfaction that is equal to 24.7%. It means that the web
developer should pay a great attention and improvement especially in the use of
navigation on Website Perwalian.
Penulis: Marina Tri Milasari
Kode Jurnal: jptinformatikadd160662
