Perbaikan Proses Bisnis Pasang Baru Telepon Kabel di Wilayah Pemasangan Baru Surakarta dengan Metode Fault Tree Analysis
Abstract: TELKOM always make
an effort to fulfill the society need upon products and services of fixed phon.
The effort of TELKOM such as repair the old network (existing) and add the new
network in certain area that have high potency of demand, such as in Gentan,
Purbayan, Colomadu, Jaten and Kaliyoso. Those reparation and increament of the
network give chances to customer of TELKOM who want to have a new installation
of fixed phone (PSB). Process of PSB fixed phone in existing area is different
with new network area. In new network area, TELKOM not yet had standard
business process, and this is stimulate some problems, such as delayed
activation, untidy network, lack of access of network and escalation (fatal
cancel).Evaluation and improvement of business process are required in order to
prevent and to reduce some problems. Evaluation and improvement of business
process are conducted using the method of Fault Tree Analysis (FTA) and Malcolm
Baldrige National Quality Award (MBNQA). Based on the result of FTA and MBNQA,
there is improvement on business process new installation (PSB) of fixed phone
in new network area by adding Drop Wire withdrawl in early stage.
Keywords: Business Process;
New Installation of Fixed Phone; New Network, Fault Tree Analysis; Malcolm
Baldrige National Quality Award
Penulis: Wahyudi Sutopo, Retno
Wulan Damayanti
Kode Jurnal: jptindustridd070041