Model Pengukuran Kinerja dengan Menggunakan Metode Integrated Performance Measurement Systems dan Analytical Hierarchy Process
Abstract: Performance
measurement is important to business organization both manufacturing or service
industry, and education. Performance measurement considers all activities and
satisfies stakeholder’s requirements. The aim of his research is to design
performance measurement in a Department in X University using Integrated
Performance Measurement Systems (IPMS) method. IPMS is a performance
measurement method that considers stakeholder’s requirements and measure
performance integrally. IPMS method generates Key Performance Indicators (KPI)
from stakeholder’s requirements by four steps, that are; identification of
stakeholder’s requirements, development of external monitor, objectives
establishment, and identification of KPs. Each of KPI has difference
significance to performance measurement system. The significance of each KPI is
counted by Analytical Hierarchy Process (AHP). This research results 7
performance measurement perspectives that consist of 15 objectives. The
objectives can be measured by 57 KPI (consist of 43 main KPI and 24 sub KPI).
Penulis: Azizah Aisyati,
Wakhid Ahmad Jauhari, Dwiningsih Mulyaningtyas
Kode Jurnal: jptindustridd120183
