Information Technology Services Implementation in Software Laboratory Center Bina Nusantara University

ABSTRACT: The purpose of the paper is to create an overview of Information Technology (IT) Services implementation in Software Laboratory Center (SLC), Bina Nusantara University. Method used was exploratory research with unstructured interview to extract undiscovered problems. The result was some recommendation of actions to overcome the problems and overview of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) implementation in SLC. Can be concluded that ITIL is able to increase the quality of IT services in SLC by providing more consistent, reliable, and predictable services.
Keywords: Information Technology Infrastructure Library (ITIL), Information Technology Service Management (ITSM), IT Services
Penulis: Herriyandi, Juliani, Michael Reynaldo Phangtriastu, Netty Setiawan, Noviantho, Tri Fennia Lesmana, Suryadiputra Liawatimena
Kode Jurnal: jptindustridd160182

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