Identifikasi dan Penyusunan Faktor Kepuasan Pelayanan di UPT Perpustakaan Pusat Universitas Sebelas Maret Berdasarkan Persepsi Pengunjung
Abstract: The evaluation of
UNS Central Library service satisfaction has not been considering visitors
factor. Meanwhile, visitors are the main consumers of UNS Central Library. The
purpose of this study is to identify and organize factors influencing UNS
Central Library service satisfaction based on visitors perceptions. The study
consisted of four stages, which are identification of initial attributes,
confirmation of initial attribute list, confirmation of attributes, and
grouping of attributes. The study has suggested 25 attributes considered important
by respondent. Those 25 attributes are clustered into four factors. Ten
attributes into the service affect factor, seven attributes into the library as
place factor, three attributes into the personal control factor, and five
attributes into the information access factor.
Penulis: Irwan Iftadi, Retno
Wulan Damayanti, Hangganis Septiastuti Puspitasari
Kode Jurnal: jptindustridd120184
