Empowerment: Hotel employees’ perspective
Abstract: An empowered worker
is a knowledgeable worker. Thus, the aims of this study were to examine how
empowerment is perceived by the front-line hotel employees and secondly, to
identify the factors affecting empowerment within the industry. Factors such as
communication, coaching, participation, training and reward were examined for
any significant relationship with empowerment, along with whether the
employee’s socio-demographic characteristics affected their perceptions of
empowerment. The findings indicated that except for gender, socio-demographic
factors were not a strong influence on the diffusion of empowerment among
employees. In order to ensure that the employees feel empowered, factors such
as communication, coaching, participation, training and reward should be given
due attention by the management. Based
on the findings, implications for companies are discussed and further research
is suggested.
Author: Kartinah Ayupp, Then Hsiao
Chung
Journal Code: jptindustrigg100025
