DIFABLE PERCEPTION FOR ACCESSIBILITY AND INFORMATION OF PUBLIC TRANSPORT IN JAKARTA
Abstract: Every human being
has equal right for accessing to the transportation. Difable persons that have
different ability also have the same right. The provision of the accessibility
and information facility in public transport is not fully meet difable need and
therefore difable persons have difficulties in accessibility and information
while using public transports.
This research will investigate the difable perceptions about
accessibility and traveler information for the public transport in Jakarta.
Questionnaire method will be used for this purpose and then analyzed by
Importance Performance Analysis. The improvement for the transport
infrastructure and information system will be elaborated. The findings of the
research could be used as input for the local authority while planning or
re-construction public transport infrastructure and information system so that
difable persons become more accessible and convenience.
The study results show that the average value of the perceived
performance for the accessibility is 2.78 from 5 scales. This means the
performance of the accessibility in overall is fairly. For the information
facility, the average performance is 3.11 that meaning the performance in
overall is good. The respondents required the provision of waiting room for
difable persons as a priority. The information about the departure of the
vehicle should been improved as priority to be increased. Furthermore, it is
obtained that the Customer Satisfaction Index (CSI) value for accessibility is
56%. This indicates the entire respondents satisfied sufficiently with the
accessibility facility. Also, 62% of the CSI value shows that the respondents
satisfied sufficiently with the provided information.
Author: Mochdiana Hernawan
Journal Code: jptsipilgg120045