ANALISIS KUALITAS LAYANAN WEBSITE TERHADAP KEPUASAN MAHASISWA DENGAN PENERAPAN METODE WEBQUAL (STUDI KASUS : UIN SUSKA RIAU)
ABSTRACT: Based on
observations, many update some information that is not carried by the website
manager UIN Suska such facilities are still blank menu, menu student, and some
information about the update such as academic calendar, academic guide on the
website UIN Suska Riau.Untuk produce satisfactory service quality value then
the lending institutions of services in this regard UIN Suska must measure the
quality of service based on customer tastes and not according to taste
providers. The results of the study explained that the quality of service is
only able to explain the relationship of student satisfaction at 0.354 which
means the quality of the service is only able to explain directly to the
satisfaction of 35.4%. While the rest of greater value that is 64.6% explained
by other variables that are not described in this study. Based on the t
variable with the usability of 0.297 t sebesar1,664 table does not have a significant
relationship to student satisfaction variables, variable information quality
amounted to 1.144 t sebesar1,664 table does not have a significant relationship
to student satisfaction variables and variable quality interaction by 3.651
with t table sebesar1,664 have a significant relationship to the satisfaction
variables. Quality of service Website dominant influence on students
satisfaction is interaction quality is variable, namely 0467.
Penulis: siti mona lisa
Kode Jurnal: jptindustridd160204
