HUBUNGAN TINGKAT KEPUASAN DALAM PEMBERIAN PELAYANAN ANC DENGAN KETERATURAN PEMERIKSAAN KEHAMILAN DI BPS MAMLU’ATUL DESA NGRAME KEC. PUNGGING MOJOKERTO
ABSTRACT: The development
community is increasingly critical, service quality also in the spotlight
especially for service today primarily for medical services. The size of the
organization's success is determined by the level of satisfaction of service
recipients. The level of customer satisfaction will affect the regularity of
the examination. Services provided personnel must be qualified and have five
main quality dimensions: tangible, Reability, responsiveness, assurance, and
empathy. The design used in this study is analytic with cross sectional
approach. The population of all pregnant women antenatal check as many as 45
people to obtain a sample of 32 pregnant women trimester II and III are taken
by purposive sampling. The data were taken using a questionnaire. Once the data
is collected and the data processing performed by using the Spearman test.
Results showed ρ (value) (0,005) <value α (0.05) so that it can be
interpreted that H0 is rejected dn H1 accepted meaning there is a relationship
between the level of satisfaction with prenatal care regularity. High levels of
education may also affect awareness of pregnant women in antenatal care on a
regular basis, this is a good effect on the absorption of health education
provided by the health workers. Pregnant women who regularly carry out checks
in early pregnancy can be known if there is a problem in pregnancy.
Penulis: Agus Hariyanto, Mifta
Kristhanty
Kode Jurnal: jpkeperawatandd150359
