HUBUNGAN PELAYANAN ANC (Antenatal Care) DENGAN KEPUASAN IBU HAMIL DI BPS NI'MAH MACHZYUMI JOMBANG
ABSTRACT: According to SUSENAS
2004, in general patients were satisfied with the health services available in
private hospitals (70.9%), While that is feel less satisfied at getting
traditional care at (56.6%). People who feel less satisfied when obtaining
health services provided by the government by 50.5% and 47.9% Government
Hospital (Research and Development Agency. Department of Health republic of
Indonesia 2005). The research was aims to determine the ANC at the service
relationship with satisfaction of Pregnant women at the Maternity Design of the
study is correlational, Research variables that ANC services as an independent
variable and satisfaction as the dependent variable pregnant women. samples used
by 50 pregnant women purposive sampling technique using a questionnaire
instrument. The results were tested using the Chi - Square.The results of cross
tabulation showed that most get the standard of service by 32 respondents
(64%). While most were satisfied with the services provided by 36 respondents
(72%).Based on the results of Chi - Square = 10.77 X2hitung data obtained and
X2tabel = 3.84. So X2hitung > X2tabel Respondent research showed that the
ministry of the ANC (Antenatal Care) provides a major influence on the
satisfaction of pregnant women. It can be said that the better the service
provided to the patient then the patient will automatically get satisfaction.
Midwive to service provide, said to be good service if service provided in accordance with the
standards of professional service.
Penulis: Ferilia Adiesti
Kode Jurnal: jpkeperawatandd160020
