HUBUNGAN ANTARA PERSEPSI PASIEN TENTANG KUALITAS DAN KEMAUAN MEMBAYAR PELAYANAN KESEHATAN GIGI DI MMC UMS
Abstract: Until now there is
no standard for measuring the standard willingnesss to pay of patients and
patient satisfaction for the quality of dental care. Research purposes to
assess the magnitude of willingness to pay for outpatient dental care and want
to test the factors that affect willingness to pay for outpatient dental care
at the Muhammadiyah Medical Center (MMC UMS). This study was observational
analytic study with cross-sectional approach, where all the variables studied
were observed at the same time. The study population was patients who received
outpatient dental care with simple random sampling. To the adequacy of the
sample required a minimum sample size of 120. The data collection by
questionnaire content validity technique. The results showed 60.8% of patient
education level is college. The average patient’s willingness to pay for dental
care Rp.60.833. The average satisfaction score of patients on dental health
servicesis 77.35 (including the high satisfaction category). While the average
patient income for Rp.2.110.417. Statistical analysis proves’ there is a
positive correlation’ between service quality and willingness to pay for dental
care patients (r=0247, p <0.05). In this study also proves’ there is a
positive correlation’ between the patient and the willingness to pay in
comedental care (r=0.730, p <0.05). With the regression test showed the
‘threev ariables (education, income and quality of service)’ jointly able to
predict variations in the willingness of patients to pay for 59.7% and statistically
t regression model (valid) (p <0.001).
Penulis: Edi Karyadi
Kode Jurnal: jpkedokterandd110201
