MENGUKUR KINERJA PEGAWAI MELALUI PROSEDUR LAYANAN E-KTP DI KANTOR CAMAT PONTIANAK KOTA
Abstract: E-KTP-making
procedures in the District of Pontianak city is done by the applicant with a
letter of introduction from the RT and subsequently in the village and in the
District through the Head of Government. For applicants already have a National
Identity Card SIAK, Petitioner SIAK just bring valid ID to be processed into
E-KTP in the district to do the recording identity with the recording procedure
facial photos, signature recording, recording fingerprints and iris recording.
Factors causing the length of the process of making Electronic Identity Card
(e-ID) in the district of Pontianak are internal factors that caused
Limitations of Human Resources at District of Pontianak City Employees who
understand IT problems because of the recording process using a specially
designed computer that contains the specific application and its new are less
understood by the employee in carrying out the recording process, and the
external factors that pertain to the tool E-KTP and its application, network
and place the E-ID card issuance. Performance Services E-KTP in Sub Pontianak
city already meet the standards of efficiency, effectiveness, fairness, and
responsiveness desired in accordance with existing procedures, in performing
the service has a maximum on the pattern of performance of employees in
providing services to the public
Keywords: Performance
measurement of e-ID card, the applicant registration, recording, publishing
e-ID card
Penulis: Ganda Sahata
Sembiring
Kode Jurnal: jpadministrasinegaradd130900
